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What Does a Customer Service Superstar Look Like?

by: CaryCavitt
Total views: 10 | Word Count: 544

Sara Smith was considered a shining example to others at her organization. Not only was she well liked by her fellow co-workers, but over the years she had gained a loyal following of customers by her outstanding personality. She clearly understood that people will always respond well when they are treated kindly.

Sara had what it took to be what I would classify as a "customer service superstar." She had the ability to keep customers and help others within the organization to become their best on the job. Each day Sara made a positive impact for the company and consistently delivered outstanding customer service.

Sara's greatest asset as a customer service representative was the genuine friendliness she showed to others. Her ability to make people instantly feel welcomed consistently made a positive impact on every customer. Sara had the gift of treating others in a highly respectful manner. Customers were made to feel welcomed from the start by her pleasant tone of voice and her genuine interest in meeting their needs. She gave customers her undivided attention and made them feel important.

Another outstanding feature of Sara was her ability to listen to others without interrupting. Customers truly felt that she cared about them. It became evident within the first few minutes of being served by Sara that she sincerely cared that her customers were well taken care of.

Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.

Her co-workers never once heard Sara complain. Not only did she show appreciation, but Sara also had a way of making others feel appreciated for doing business with the organization. Customers would feel that they were being served by the most thankful person in the world. This not only created a positive experience for the customer, but also gave them the desire to want to return in the future.

Sara also had a way of making her customers feel accepted by the genuine welcome that she projected. She consistently showed consideration and respect and spoke in a way that would build others up. Her encouraging words made a positive impact on her fellow co-workers. Never one to be critical, Sara had the gift of making others feel comfortable in her presence by her genuine kindness and thoughtfulness.

Customers were made to feel like VIP's when being served by Sara. This is because Sara understood the power of treating others in a way that she would like to be treated. Everyday customers would ask if Sara was available to assist them. Many would drive out of their way simply because they knew that no one else could match her service. Sara was highly appreciated by her organization, encouraging to her fellow co-workers, and adored by her many loyal customers. This is what made Sara an outstanding customer service superstar.

About the Author

About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has authored several books on the subject and is available for keynote speaking and onsite seminars throughout the United States. Read more great customer service articles and customer service ideals on how to build excellent teams.

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